Unique Loom provides a one-year limited repair or replacement warranty for their exclusive rug collections against manufacturing defects from the date of delivery to the original seller. To file a warranty claim please contact your Unique Loom Authorized dealer (Amazon, Wayfair, Bed Bath and Beyond, etc).
This is a limited warranty and contains specific exclusions and limitations. The warranty is only applicable to products placed in use indoors and in environments maintained at normal temperature and humidity. It does not cover tears, burns, cuts, pulls, or other damage, deterioration, stain, loss of color or appearance caused by abuse, or improper or inadequate maintenance.If a manufacturing defect has been identified upon receipt of rug, or develops under normal conditions of use, Unique Loom will repair or replace the damaged rug, at their option, without charge.Liability and remedy by Unique Loom under this warranty is limited to actual repair or replacement. Unique Loom’s total liability shall not exceed the invoice amount to the original seller. Unique Loom is not responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or consequential damages or costs associated with repair or replacement. The original receipt is required for proof of purchase, and is not transferable
This warranty does not cover any damage due to surging, or to fringe resulting from clips that may be used to suspend rugs on a display rack. PLEASE NOTE: Attempting to clean your rug with a wet process of any kind, including, but not limited to, hot water extraction, carpet shampooing, or commercial aerosol foam products intended for broadloom carpet may permanently damage your rug and will void your warranty.There are outside elements that may affect your rug’s appearance over time. Many of these conditions are not covered under this warranty. These conditions are normal and are not considered manufacturing defects. These include, but are not limited to the following: